ssid:wlandscape[net]

Overview | About | Contact | Requirements | Download & Install
Screenshots | Documentation | License | Links | Special thanks to

VII. FAQ & Troubleshooting

Table of Contents
What is the Protocol-Function and why do I need it?
Why is there is no GPS-Detection possible for my GPS-receiver?
A few maps of my mapset can't be displayed. What is wrong?
Why is the displaying map not centered when I search by address or coordinates?
Why can't I search for coordinates or addresses all over the world ?
Wlandscape says that there is no internet-connection but there is. I also can't load maps. What's wrong?
How can I participate to the wlandscape-developer-team?
I have some suggestions about wlandscape. How can I report them?

What is the Protocol-Function and why do I need it?
The protocol (also called log-function) provides an easy way to view all tasks been made and their result. The advanced-log additionally provides clearer information on the program-calls. In some cases it also reports a few solutions for occurred problems. If you find a bug in wlandscape we will please you to view the advanced log and tell us about the steps you did before the error happened. See the contacts in the next chapter to report errors.

Why is there is no GPS-Detection possible for my GPS-receiver?
If you have a GPS-receiver and it was connected to the computer after wlandscape has started you will have to restart wlandscape. Check if your USB-GPS-driver provides a virtual Com-port. If it does not please reinstall the driver. If the GPS-detection performs unusually fast until the not detected-message appears your installation of wlandscape could be faulty. Go to the GPS-category in the options and look to the available GPS-ports. If there are the ports Com1 to Com4 although these ports are not in your system the javax.comm.properties-file is located in the wrong directory. It should be copied to your jre\lib-directory in order to work properly.

A few maps of my mapset can't be displayed. What is wrong?
Probably the mapset is not complete. Do a map-reload in the Open-dialog of the mapset. Do not select to renew already existing mapimages. The mapset will then check itself and reload missing mapimages.

Why is the displaying map not centered when I search by address or coordinates?
This will necessarily happen when you are tracking with a GPS-device. If you searched by an address or by coordinates your caching-options would have been set to looking in loaded mapset. You can deselect this option but this will cause more maps to load from the wlandscape-server.

Why can't I search for coordinates or addresses all over the world ?
Wlandscape uses map-services that do not necessarily cover the whole world. For the moment you can look for maps in Europe and the United States. If we find more mapservices for free we will implement them to the application.

Wlandscape says that there is no internet-connection but there is. I also can't load maps. What's wrong?
This error is probably because of a running firewall on your system or gateway. You have to allow java.exe-services in order to allow wlandscape the access to the internet.

How can I participate to the wlandscape-developer-team?
If you like to join our developer team you can contact us. It would be nice if you will write a few lines about your abilities, suggestions and how you will be able to help us. We will then decide about your participation. See the contacts in the following chapter.

I have some suggestions about wlandscape. How can I report them?
Feel free to contact us. You can find informations on how to do that in the next chapter.